Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Middlesbrough | GPhC No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Middlesbrough is a GPhC registered online pharmacy weight loss clinic. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Middlesbrough is the data controller responsible for your personal information. We are registered with the General Pharmaceutical Council (GPhC No. 9012511) and operate as an online pharmacy weight loss clinic serving Middlesbrough and the surrounding areas of the United Kingdom.

2. Data We Collect

We collect personal and health-related information necessary to provide safe and effective pharmacy services. This includes:

Personal details: Full name, date of birth, address, email address, and phone number
Health information: Medical history, current medications, weight, BMI, and other clinically relevant details provided during consultations
Payment information: Billing details processed securely through our payment provider
Technical data: IP address, browser type, and website usage information collected automatically

We collect this data when you register, complete a consultation form, place an order, or contact us directly.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments and provide safe pharmacist-approved care
To process and fulfil your orders, with delivery within 1 working day once approved by our pharmacist
To maintain accurate and complete medical and dispensing records as required by law
To communicate with you regarding your orders, treatment, or any safety concerns
To comply with our legal and regulatory obligations as a registered pharmacy
To improve our services and website experience

Our lawful basis for processing health data is the provision of healthcare and the management of health services. We rely on legitimate interests and legal obligations for non-clinical processing.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use essential cookies to ensure the website functions correctly, and analytical cookies to monitor site performance and usage patterns. You may adjust your cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell or rent your personal data to any third party. We may share your information with trusted third parties only where necessary, including:

Delivery partners: To fulfil and dispatch your orders
Payment processors: To handle transactions securely
Regulatory bodies: Including the GPhC, NHS, or other authorities where we have a legal duty to disclose
Healthcare professionals: Where clinically necessary, such as referral to your GP or a specialist

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years from the date of last contact, in line with NHS and pharmacy regulatory guidance. After this period, data is securely deleted or anonymised. Financial records are kept for 6 years in accordance with HMRC requirements.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our systems are regularly reviewed to maintain a high standard of security. All staff with access to patient data are trained in data protection responsibilities.

8. Your Rights

Under UK GDPR, you have rights in relation to your personal data. These include the right to access the information we hold about you, the right to request corrections, the right to request deletion in certain circumstances, and the right to object to or restrict how we process your data. You may also request that we transfer your data to another provider where technically possible.

To exercise any of these rights, please contact us using the details below. We will respond to all data-related enquiries within 48 hours.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

Pharmacy Weight Loss Middlesbrough
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.