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Terms of Service

Last updated: 22 July 2026

Terms of Service - Pharmacy Weight Loss Middlesbrough

Pharmacy Weight Loss Middlesbrough | GPhC Registration No. 9012511 | Last Updated: July 2026

Please read these Terms of Service carefully before using our services. By accessing our website or placing an order, you agree to be bound by these terms. If you do not agree, please do not use our services.

1. About Us

Pharmacy Weight Loss Middlesbrough is a GPhC registered online pharmacy (Registration No. 9012511) operating in accordance with UK pharmacy law and the General Pharmaceutical Council's standards. We provide online weight loss consultations and prescription services to patients in Middlesbrough and surrounding areas.

2. Eligibility

To use our services, you must:

We reserve the right to refuse service if we determine that treatment is not clinically appropriate or safe for you.

3. Prescriptions and Clinical Assessment

All prescription medications dispensed by us require a valid prescription issued by an authorised prescriber. Our pharmacist will review your medical questionnaire and may contact you for further information before approving any order.

We do not guarantee that a prescription will be issued following your consultation. Clinical decisions are made solely in the interest of your health and safety. You must provide accurate, truthful information; providing false information may result in harm and will void these terms.

Prescriptions issued through our service are valid only for the medication and quantity specified. We do not dispense controlled drugs through our online service.

4. Payment

Payment is required in full at the time of placing your order. We accept major debit and credit cards. All prices are inclusive of VAT where applicable. Prices are clearly displayed on our website and may be subject to change. We will not fulfil any order where payment has not been successfully processed.

We use secure, encrypted payment processing. We do not store your full card details on our systems.

5. Delivery

Once your order has been reviewed and approved by our pharmacist, delivery will be made within 1 working day. Delivery times may be affected by circumstances outside our control, including Royal Mail or courier delays. We are not liable for delays caused by third-party delivery providers.

Medications are dispatched in discreet, tamper-evident packaging. It is your responsibility to ensure someone is available to receive the parcel if a signature is required.

6. Cancellations and Refunds

You may cancel your order before it has been approved and dispatched by contacting us promptly. Once a prescription has been dispensed and dispatched, we are unable to accept returns or provide refunds, in accordance with UK medicines legislation and patient safety regulations.

If your order is declined following clinical assessment, a full refund will be issued within 5–10 working days. If you have concerns about a product received, please contact us immediately.

7. Medical Disclaimer

The information provided on our website is for general informational purposes only and does not constitute medical advice. Our services are not a substitute for a full consultation with your GP or a qualified healthcare professional. You should always inform your GP of any medications prescribed through our service.

In the event of a medical emergency, call 999 or visit your nearest A&E immediately. Do not delay seeking emergency help based on information obtained from our website or service.

8. Privacy and Data

We process your personal and health data in accordance with UK GDPR and the Data Protection Act 2018. Your data is used solely to provide and improve our services. We aim to respond to all data-related enquiries within 48 hours. Full details are set out in our Privacy Policy, available on our website.

9. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

If you have any questions regarding these terms, please contact us through our website. We are committed to resolving any concerns promptly and fairly.